About Us

"Thank you sooo much for looking after my boys whilst I was away. Came home to very happy cats and only a little hair which was a real bonus. Really pleased as Ben is usually quite nervous with people as he is an indoor cat, but Mel obviously has the Dolittle touch and actually managed to brush them both for me (without losing any limbs!). Will definitely use Mel's services again and thank you for your super services and sense of humour. Will recommend you to other people I know".

Mrs H, North Walsham
"Bobby has had a terrific time with you, actually Mel, hats off to you! Bobby has been a different dog since spending time with you and Monty. I can go about the house and do stuff without tripping over him and quite often he is happy to just chill out on his own whilst I am out in the garden! Monty has brought out the inner youth in Bobby and he is now playing with the ball :-)"

Mrs W, Dereham
"Mel, thank you for your fabulous job with the dawgs yesterday you went well beyond the call :) Dogs were relaxed and happy when we got home. Great work, will certainly recommend Pets at Heart"

Mrs O, West Beckham
"We will be happy to recommend you to family and friends should they be in need of your services in the future. Good luck with your business and 'thank you from Daisy, Duke and Lady for looking after us so well'"

Mrs R, Frettenham
"Mel has walked Bramble on a number of occasions now, I know she has had a great time because she doesn't jump up at me desperate for a walk when I get home. Mel has been flexible and reliable. I would highly recommend her dog walking services and encourage anyone who is leaving their dogs at home for long periods of time to contact her for either one off or regular walks. Thank you Pets at Heart"

Ms H, Suffield
"Pets at Heart are just fantastic, reliable, professional and above all kind and caring. Melanie is just amazing she has enabled me to go to work and not worry about my dog, who I know is safe and well exercised in her care. My Labrador just loves it with Mel and the other 'friends' she has met there. In the evening when I pick her up she is often torn between coming home or staying - I think that says it all! I have no hesitation in recommending Pets at Heart"

Mrs L, Swanton Abbott
"Thanks for a great night away from home for Barney. All the home comforts were provided and he is very happy and chilled out today. He has been sleeping most of the morning after an exciting time with you all including Monty! Again many thanks from a happy dog and his 'parents'"

Mr & Mrs B, Buxton
"Mel is fantastic and Toggle, our rescue Staffie, really enjoys his walks with Mel. Mel has taken the time and trouble to work with Toggle in order to help him with his fear of other dogs and she is slowly succeeding. Mel really cares and is thoughtful about the pets she looks after and she tailors her service to the needs of the customer and especially their pets. I've received texts, even pictures of Toggle enjoying his walks, I highly recommend her to anyone who needs a pet sitter or dog walker"

Mrs K, Old Catton
"A very big thank you to you all for having Jackson to stay this week. He's clearly had a fantastic time with you as he has been so chilled since he got home. He's a very luck boy"

Mrs Q, Mundesley
"Would just like to thank Mel and Pets at Heart for taking excellent care of my two cavaliers, Fred and Stan. Reliable, flexible and downright lovely, thank you Mel"

Mrs B, Happisburgh
"Mel and her family are a godsend. I am unable to walk my dog Sonic now and they take him twice a day. Totally reliable whatever the weather. They have a way with dogs and he benefits from being in company with the other dogs. They're the highlight of his day"

Mr W, Hoveton
"Millie my adorable labradoodle goes to doggy day care with Pets at Heart once or twice a week and she loves it...what a service lovely Mel comes and picks her up and then drops her home after a fun packed day...I go to work knowing Mel will give her all that I could and more socialising with all her doggy friends has helped her when we go out and she comes home tired but happy...I would whole heartedly recommend Pets at Heart"

Mrs B, Worstead
"I recently used the services of Mel at Pets at Heart when I took a short holiday and didn't want to leave my precious lab Rocky at kennels. What an unbelievable experience for both Rocky and myself! Not only did he get treated like one of the family (with walks aplenty) he also came back having been taught some real behavioural do's and don'ts. I had a relaxing holiday where I was completely confident he was in the best possible place and I'll never use kennels again. I have recommended Mel to every dog owner I know!"

Ms M, Swanton Abbott
"An absolute gem! We had tried kennels in the past for our dog but he came home stinking and filthy. Our dog had just over a week with Mel and I can honestly say we didn't think about him once we knew he was in safe hands and getting regular walks. Our dog is not always friendly towards other dogs but since having been with Mel he has come back having mixed with lots of other dogs, a lot better. He also came home with his own holidays snaps which is such a lovely touch and we have framed them. Mel also has a lovely home from home environment and Wicket came home thoroughly pampered and smelling lovely. Thank you Mel x"

Mrs G, North Walsham
"A big thank you for looking after Alfie and Belle when the weather was sooo hot and for having them at Easter. Watching you every day with the dogs you look after, (because I am only a few doors away!) meant that I was 500% happy to leave my dogs with you, and they didn't want to come home!! Thanks so much one again Mel"

Mrs K, Swanton Abbott
"A great bit "thank you" to Mel, Phil, Monty and Coco who this morning managed to retrieve the pesky husky Mischka who decided that due to the humungous mistake made by husky mother (me), today was going to be her first "solo" around Reepham. As I saw her fluffy behind disappearing around the corner my heart sank! Mel, Phil and co immediately sprung into action and valiantly raced off after her. She was finally retrieved having a little snack at the florists in town! Batman and Robin eat your heart out ;-) Thank heavens for the Pets at Heart crew x"

Mrs K, Reepham

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